Frequently Asked Questions:

1. What is a Payment Gateway?
Payment Gateway is a service that allows merchant to accept secure credit card transactions online.

2. What is e commerce?
It stands for electronic commerce. Basically it refers to two or more parties making business transactions across a network. It can be a direct connection or the Internet. This includes business-to-business transactions, online retail, and the digitalization of the financial industry. Most people connect eCommerce with online retailing - using the Web to sell goods, services and information to consumers. This began four years ago and is experiencing drastic growth and will continue to grow well into the new millennium.
 
3. What does EBS do?
EBS provides complete, simple and secure online payment gateway services and e-business solutions to websites, with real time credit card transaction validation. This enables the websites to transact and accept payments online and in real time.
 
4. Do I need a separate bank a/c.?
Yes. Axis account is needed to ensure fast transfer of funds.
 
5. Does my customer get to see pages which have the look and feel of my website?
Yes. You are free to have your kind of look and feel till it comes to the payment gateway. But it is more authentic to have the payment page in Bank's style rather than your own style. However the merchant's name will be embossed in the Payment Page. 
 
6. Are there some types of merchants you don't accept?
Yes. Following are few of them

7. How should I apply / how can I get an application form?

8. Is a merchant restricted to sell only to India based consumers?
No. You can sell your products or services to any corner in the world. 
 
9. Why Should I Choose EBS? OR What are the advantages of payment gateway to me as a merchant?
EBS is the only non-banking co. that gives you a separate merchant a/c. we also give you a facility of web developing, web hosting, web designing etc. We are personally available to you for any kind of assistance giving you complete e-commerce solutions.

EBS support representative will work with you to help you get the technical aspects of your web server running. Our customer support is available to help with reports, fraud protection and all other aspects of managing your payment system from that point forward.
 
10. How long will it take for my application to be processed?
It will take around 21 days 
 
11. What is the procedure once I sign up for your services?
After you sign up online, our internal business and security team scrutinize your application. This will take a week. On approval, you will receive e-mail from EBS. The approval email will also contain a list of documents required by us to validate your business. We expect that you would complete all of this procedure within seven days of receipt of formal approval from us. Your account with EBS will only be activated on receipt of all of the above. Email notice of activation of the account will be set to the registered email address.

12. Once we have chosen EBS eCommerce solutions, how long does it take to get set up?
The EBS application approval process can take almost a week.
 
13. How long does the credit card authorization process take?
Whether the transaction is approved or declined it usually takes between 3 and 7 seconds from the time the consumer clicks the 'purchase' button to the time the consumer and the merchant receive authorization.
 
14. What kind of reporting system does EBS follow?
The EBS provides several merchant reports so you can display transaction information and authorizations of credit cards.
 
15. How does a secure transaction process?
Under a shopping cart example, the customer enters their purchase information on the merchant's web site to start the purchase process. The merchant receives this request and returns a summary to the customer. This includes item, price, credit card number, and order number. The customer verifies the information. If it is correct they click the 'purchase' button to send the information back to the merchant. The merchant removes the order information from it and forwards the digitally signed and encrypted payment information to EBS. EBS will do some reformatting and forward it to Axis Bank.  The AXIS Bank sends the authorization request to the issuing Bank. The approval or denial code is sent back to EBS. EBS sends the code (approval or denial) to the merchant, who passes it to the customer. The entire process generally takes less than ten seconds.
 
16. How does the data transfer take place between the merchant and EBS?
The data transfer from the merchant's web site to EBS takes place across the Internet using the SSL (Secure Sockets Layer) protocol.

17. Is a business bank account is required?
Yes, you must have a business bank account in order for EBS to provide merchant accounts.
 
18. What company name will appear on my customers' billing statement? 
This is a very important point many merchants don't initially consider. Unlike third-party processors, your company name and only your company name appears on your customers' billing statements. That way, if your customers have any questions, they can contact you directly. Your company name on the customer's billing statement also provides your company with additional credibility.
 
19. What are EBS's rates for e-commerce payment processing services? 
The rates are based on merchant's credentials and transactions. To know more please contact our support team at ram@vividdxonline.com  

20. How secure are EBS eCommerce solutions? 
EBS addresses a number of issues concerning Internet commerce security. It uses digital certificates to authenticate the identities of both the sender and receiver when the data is being transmitted. EBS uses encryption to protect credit card, which securely transmits private information being sent over the Internet. This helps to prevent data from being compromised while in transit over the Internet.
 
21. Do I have to purchase a certificate or Security Key?
EBS provides the merchant with the security certificate for the information passed between the merchant's server and our server. In order to secure the information passed from the customer to the merchant, merchants are advised to purchase a certificate. EBS can also help them to get it.
 
22. How can I check the status of a particular order? 
Just by entering your online account, you can view status of your transactions at any point of time.
 
23. What is a credit card chargeback? What is EBS's credit card chargeback policy? 
A refund that is forced by a credit cardholder's credit card company is known as charge back. This occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, usually because someone else fraudulently used that card number. Charge backs are handled within the standard VISA/MC guidelines. However, we do take the extra step to pro-actively assist you with your charge back rebuttals to help you respond promptly to any charge backs. Most importantly, we monitor all accounts pro-actively and watch all risk issues carefully. In the event that there is an issue or concern, we work closely with you and your business to resolve it quickly. Our efforts in this area result in a common-sense approach to risk management that is often very different from our competitors. A CHARGEBACK CAN ONLY BE REVERSED IF THE CREDIT CARD HOLDER FORMALLY INFORMS HIS/HER BANK OR CREDIT CARD ISSUING INSTITUTION THAT HE/SHE WILL ACCEPT THE DISPUTED CHARGE.
 
24. What are EBS's refund and end customer dispute policies? 
EBS maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly, it reduces the occurrence of charge back disputes. (A charge back dispute is a refund that is forced by the customer's credit card company.)
 
25. What level of encryption does EBS use? 
EBS uses the most powerful Version 128 bit SSL (secure socket layer) for encrypting customer data during transmission.
 
26. Does EBS have any offline services or support infrastructure?
It offers you many additional services like web designing, hosting, and developing. You get complete administrative and technical support, live help, search engine optimization. A merchant gets complete process and order management tools, transaction records and tips and tools for marketing.
 
27. When does the merchant get paid? 
The monies will be credited to the merchant Axis account within 48 – 72 hours.